Details and conditions for refunding fees for training programs
We guarantee the quality of our Programs. However, if you are not satisfied with the training program you have registered for, you can claim a full refund within the first 3 days of the actual program start date, or before consuming more than 20% of the registered content (whichever comes first).
To request a refund, an official email must be sent to the Technical Support Department stating the reason for cancellation and the order number. Your request will be processed within 7 business days.
Fees cannot be refunded in the following cases:
- After the specified warranty period (3 days) has passed.
- After issuing and approving the certificate.
- In the event of violating the Terms & Conditions, which leads to account suspension.
The amount will be returned to the same card or payment method that was used for the purchase. It may take 7 to 14 business days for the amount to appear in your account depending on your bank's policy.